Privacy Policy

Information we collect

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

 

How do we collect information?

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

 

Why do we collect such personal information?

We collect such Non-personal and Personal Information for the following purposes:

  • To provide and operate the Services;

  • To provide our Users with ongoing customer assistance and technical support;

  • To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  • To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;

  • To comply with any applicable laws and regulations.

 

How do we store, use, share and disclose your personal information?

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

 

How we communicate with you

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

 

How we use cookies and other tracking tools

Google Analytics

Page views, source and time spent on website are part of the user website activities information we can see with this cookie. This information cannot be tracked back to any individuals as it is displayed as depersonalised numbers; this is in order to help protect your privacy whilst using our website.

Using Google Analytics we can take account of which content is popular, helping us to provide you with reading and viewing materials which you will enjoy and find useful in the future.

We also use Google Analytics Remarketing cookies to display adverts on third party websites to our past site users, based on their past visits. The data we collect will only be used in accordance with our own privacy policy and Google’s privacy policy.

Should you not wish for your website visits to be recorded by Google Analytics, you are able to opt-out with the addition of a browser add-on: tools.google.com/dlpage/gaoptout/

Google Ads

These cookies allow us to see how many people access the site through a particular Google advert and allow us to track the users use of our site after they click the ad.

Duration: the standard cookie duration for Ads conversion tracking is 30 days.

You can delete Google Ads cookies and other cookies at any time by clearing your cache.

WIX

 

 

Facebook custom audiences

This is a set of cookies that tracks your interactions with our site, to provide you with personalised advertising on Facebook where you are a registered user of such service.

Your encrypted email address is also shared by us, or our third-party service providers, with facebook for this purpose.

Duration: 180 days

Facebook pixel

This cookie is used for tracking the level of conversion from Facebook ads and to target users with Facebook ads based on the actions they take on our site.

This pixel records information about a user's browser session, which it sends to Facebook, along with an anonymised version of the Facebook id and the URL viewed. this allows us to target our Facebook ads to audiences of people who have visited the site.

Duration: this cookie tracks conversions that happen within 1 day, 7 days, and 28 days after a person clicks an ad, and 1 day, 7 days, and 28 days after an ad is viewed.

You can delete the Facebook pixel cookies and other cookies at any time by clearing your cache.

These cookies allow users to use their Facebook ID as a single sign-on to interact with our site and to cross-post to their Facebook profiles.

Duration: 180 days

 

How can you withdraw your consent to us collecting your personal information?

If you don’t want us to process your data anymore, please contact us at info@doughman.co.uk or send us mail to: Lower Moorlands, Sherburn in Elmet, Leeds, LS256DN.  If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at info@doughman.co.uk or send us mail to: Lower Moorlands, Sherburn in Elmet, Leeds, LS256DN.

 

Privacy Policy Updates

The Doughman Privacy & Cookie Policy was last updated 21st February 2021.  We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

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